Cleaning and Return Policies:
When you receive your bags make sure to please Play in areas that have a soft surface, such as grass or carpet. Parking lots, concrete areas, and areas that contain rocks can cause ripping, tearing or puncture holes in the bags.
Be cautious in lending bags. Other players may not treat the bags with the care to keep them in good condition.
Cleaning OTT Bags:
Fill a container large enough to hold the bags you need to clean with warm water and soap. Most any brand of soap will work.
Leave bags to soak for few hours and overnight if they are heavily soiled. Lightly scrub with a soft bristle brush. Rinse well in cool water to remove all the soap from the inside and outside of the bag.
Place in an area to dry that is not in direct sunlight (could fade material). The inside of your dishwasher could be used or stand them up in red solo cups.
DO NOT USE WASHING MACHINES OR DRYERS! This could affect the integrity of the bag seams and clog the machine. WILL VOID WARRANTY. Yes we will know if its done!!!
Breaking in New Bags:
The best way to break in bags is throwing them. All of our bags break in pretty quickly once you start throwing with them.
We do not recommend washing machines and dryers! If they get damaged in a way that is not a manufacturer defect then we DO NOT warranty that. We will know the difference when you send us the pictures of the bags.
Thanks for shopping at OTT
If you are not entirely satisfied with your purchase, we’re here to help. If you have an issue, please email us at email@example.com.
Cancelations: There will be a $15.00 Cancellation Fee for non shipped orders
Our policy lasts 90 calendar days. If 90 calendar days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your items need to include the order number or proof of purchase.
Custom bags are only eligible for workmanship defects. We will need pictures and detailed description on issues.
We do not accept returns for merchandise that is the wrong size. Please order merchandise in a size larger if you’re unsure. We only replace items if they are defective or damaged.
When merchandise is returned to us we refund the amount of the product minus the original shipping cost, as shipping cost are not refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. It may take a few days for it to get credited to you depending on the payment method.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a shipping service that utilizes tracking numbers or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
**If you put the wrong shipping address in and the order gets returned to us, you will be responsible for paying the shipping costs to send the order back to you.
**If you ordered the wrong bag type or colors based on the order made (ONLY applies to stock bags, NO custom text or logo on the bags), you have 1 option:
1) You can return the bags (you PAY for shipping) and also pay the shipping to get the correct bags sent back to you.
Please make sure all the information is correct when you place the order, Thank You!
If you have an issue with the bags in terms of defects, please send us an email and include pictures of the bags so we can determine what the defect is. This does not apply to snags in the fabric or runs in the fabric. You are responsible for throwing these bags in a place that does not damage the bag. Remember these bags are made of fabrics that mostly go inside your house for pillows,couches,curtains,bedding,clothing. Take care of them.